TRANSPORT AGREEMENT

Thank you for choosing masqueyaroma.com. We understand the anticipation of every scent, so we're committed to ensuring your fragrance arrives on time with safe, compliant, and efficient shipping methods.

🚚 1. Shipping Range and Standards
We currently offer domestic and international shipping services, complying with relevant import and export regulations and air transport standards.
US Shipping: We ship to all states (including Alaska, Hawaii, and Puerto Rico).
International Shipping: We ship to most countries and regions worldwide, including Canada, the UK, the EU, Australia, Japan, and Singapore.
Some regions may be subject to shipping restrictions or customs clearance regulations. Please check the import requirements for fragrance products in your destination country before placing an order.

📦 2. Order Processing Time
All orders will be processed within 1–3 business days after payment is confirmed.
Processing times may increase during holidays, peak seasons, or for pre-sale items.
Once your order is shipped, you will receive a confirmation email with a tracking number for real-time tracking.

🕒 3. Shipping Time Reference
US Delivery
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days
🌎 International Shipping
Standard International Shipping: 7–15 business days
Express International Shipping (Expedited Service): 5–10 business days
Shipping times may vary due to customs clearance speeds in the destination country, flight schedules, and uncontrollable factors (such as weather and epidemics).

🌍 4. Import and Export Standards and Compliance
All of our fragrance products comply with US and international import and export safety standards:
IATA (International Air Transport Association) Air Transport Standards
Our fragrance liquids and perfume sprays are non-hazardous goods and are safe for air transport.
MSDS (Material Safety Data Sheet)
Each export shipment of fragrance liquids and sprays includes a complete Material Safety Data Sheet to ensure compliance with global chemical safety regulations.
UN Transport Safety Classification
All fragrance products are classified as non-flammable and non-corrosive.
Customs Clearance Standards
We comply with the regulations of each importing country when declaring goods and ensure compliance with local inspection and labeling requirements.
Some countries may impose import duties, value-added tax (VAT), or customs clearance fees; these charges are the buyer's responsibility.

🚛 5. Partnered Logistics Companies
To ensure safe and timely delivery, we partner with the following reputable logistics providers:
Domestic: UPS, USPS, FedEx
International: DHL Express, FedEx Global, SF Express (SF Express International)
Each package is provided with a tracking number upon shipment, and you can check the latest progress on the logistics company's official website.

🔒 6. Packaging and Safety Measures
All aromatherapy products (candles, liquid fragrances, spray bottles, etc.) are packaged in shockproof, leak-proof, and environmentally friendly packaging.
Liquid products undergo pressure and seal testing to ensure they will not leak or break during transportation.
In the event of extreme heat or cold weather, we will adjust our shipping methods to ensure the quality of the fragrance is not compromised.

📫 7. Delays and Abnormal Circumstances
If delivery is delayed due to force majeure (weather, natural disasters, epidemics, flight delays, etc.), we will actively assist in coordinating with the logistics company.