TERMS OF SERVICE

Welcome to masqueyaroma.com (hereinafter referred to as "the Website," "we," or "us"). Please read the following terms carefully before accessing or using the Website (including browsing products, registering an account, placing an order, etc.). By using the Website, you agree to have read, understood, and agreed to abide by these terms.

1. Terms of Use
By accessing the Website, you agree to use it only for lawful purposes and not in any manner that may harm the Website, its brand, or the rights of others.
You must be at least 18 years old or have the permission of a guardian to use the Website.
We reserve the right to modify, suspend, or terminate the content and services on the Website at any time without prior notice.

2. Product Information and Pricing
We strive to ensure that the information, images, descriptions, and prices of all aromatherapy products (such as aromatherapy stones, candles, fragrance liquids, and perfume spray bottles) are accurate.
However, information may be incomplete or incorrect due to human error or system issues. In such cases, we reserve the right to correct the information or cancel orders.
Prices are in US Dollars (USD) and are subject to change without prior notice. Orders are considered valid only after payment is confirmed.

3. Order and Payment
By submitting your order, you agree to pay for the selected products, as well as applicable taxes and shipping fees.
We accept payment methods including:
Credit/debit cards (Visa, MasterCard, American Express, etc.)
Orders through other third-party payment platforms.
All payment information is processed through a secure, encrypted channel; we do not directly store your complete payment details.

4. Shipping and Delivery
Orders are processed within 1–3 business days after payment is confirmed.
We partner with several international and local shipping companies (such as USPS, UPS, FedEx, and DHL) to ensure the safe and timely delivery of your fragrance products.
For shipping times, international tariffs, and delivery policies, please refer to our Shipping Terms.

5. Return and Exchange Policy
If you are not satisfied with your product, you may request a return or exchange within 30 days of receipt.
Returned products must be in unused and intact packaging.

6. Intellectual Property
All content on this website, including but not limited to:
text, images, designs, logos, product photos, trademarks, video, and audio content, is owned by or licensed to this website and protected by U.S. and international intellectual property laws.
Any reproduction, republication, distribution, or commercial use without written permission is prohibited.

7. User Account and Security
Registered users must provide true and complete information and keep their login credentials confidential.
We are not responsible for any losses resulting from the disclosure of your account information.
Please notify us immediately if you discover any unusual account activity.

8. Restrictions and Disclaimers
Our aromatherapy products are intended for indoor fragrance and personal use only and are not intended for medicinal or therapeutic use.
Please follow the product instructions when using them. Keep away from sources of fire, children, and pets.
This website and all products are provided "as is."
We make no warranties, express or implied, regarding the content on this website or the performance of our products, including but not limited to warranties of merchantability, fitness for purpose, or freedom from defects.

9. Limitation of Liability
To the extent permitted by law, we assume no liability for any direct, indirect, incidental, or punitive damages arising from the use of this website or its products.

10. Third-Party Links
This website may contain links to other websites.
These links are provided solely as a convenience to users, and we are not responsible for the content, security, or privacy policies of third-party websites.

11. Privacy Policy
Your privacy is important to us.
How we collect, use, and protect your personal data is described in our Privacy Policy.

12. Governing Law
These Terms shall be governed by the laws of the United States and the State of New York.
Any dispute arising from the use of this website shall be resolved through friendly negotiation between the parties; if no agreement can be reached, the dispute shall be brought before a court of competent jurisdiction in the State of New York.

13. Modifications to Terms
We reserve the right to update, modify, or replace these Terms at any time.
Updates will be posted on this page and indicated by the "Last Updated" date. Your continued use of the website constitutes your agreement to the new Terms.