FAQ

Welcome to masqueyaroma.com (hereinafter referred to as the "Website"). To clarify issues that users may encounter while using this Website and how to resolve them, we have established the following Terms and Conditions. Please refer to these Terms and Conditions for any issues you may encounter. By using this Website, you agree to abide by and accept these Terms and Conditions.

1. Service Interruptions and Failures
While we strive to ensure service stability and availability, service interruptions or failures may occur due to technical reasons, network issues, or maintenance requirements. In such cases, we promise to promptly resolve the issue, but we assume no liability for any resulting losses or damages.

2. Software Download and Installation
This Website provides software download services, but does not guarantee the compatibility, security, or functional integrity of the software. Users should independently assess the risks of downloading and installing software and follow the software provider's installation instructions. This Website assumes no liability for any issues arising from improper software download or installation.

3. Errors and Omissions
The information on this Website may contain errors or omissions. While we strive to maintain the accuracy and completeness of information, we assume no liability for any losses or damages caused by errors or omissions. Users should exercise independent judgment when using the information on this website and assume all risks associated with such use.

4. Account Security
Users are responsible for maintaining the confidentiality of their accounts and passwords. This website assumes no responsibility for any information leaks, account theft, or password hacking caused by any user's own fault. If a user discovers an account security issue, they should immediately contact customer service for assistance.

5. Third-Party Links and Services
This website may contain links to third-party websites or services. We do not guarantee the content, quality, safety, or legality of such websites or services. Users use third-party links or services at their own risk and are required to comply with applicable laws and regulations and the terms and policies of the third-party websites or services.

6. User Feedback and Complaints
If users encounter any problems or dissatisfaction while using this website, they should submit feedback or complaints through the contact information provided. We promise to promptly address user feedback and complaints, but we cannot guarantee the results or processing time.

We are committed to providing users with high-quality, secure, and reliable online services. If you encounter any problems during use, please refer to the above terms for handling and feel free to contact us. We will do our best to provide you with a satisfactory solution.